Refund and Cancellation Policy
SKRIB, INC.
Refund and Cancellation Policy
Effective Date: 26 May 2026
This Refund and Cancellation Policy explains how cancellation and refund work for paid subscriptions to Skrib’s services. It is incorporated by reference into the Skrib Terms of Service at https://skrib.com/legal/terms and the Skrib Software Services Agreement at https://skrib.com/legal/ssa. Where you are an Organization or Enterprise customer subject to a Master Service Agreement at https://skrib.com/legal/msa or an executed Order Form, the cancellation and refund mechanics in those documents prevail over this Policy in the event of conflict. Capitalised terms used and not defined here have the meanings given in the Terms of Service or the SSA / MSA.
1. Skrib's payment processor
Skrib uses Stripe to process payments. The Stripe entity that contracts with Skrib for a given transaction depends on Customer's billing location: Stripe Payments Europe, Ltd. (Ireland) for EEA/UK/Swiss customers and Stripe, Inc. (United States) for customers elsewhere. Card information is collected and processed by Stripe under Stripe's own terms (https://stripe.com/legal) and privacy notice; Skrib does not receive or store full payment-card numbers.
Skrib retains transaction metadata (transaction ID, plan, amount, billing country, tax-residency country, payment-method type, card brand and last 4) as described in the Privacy Policy at https://skrib.com/legal/privacy. Refunds described in this Policy are processed through Stripe; Stripe Tax handles VAT, GST, and US state sales-tax reconciliation.
2. How to cancel
You can cancel any paid subscription at any time:
Self-serve plans (Pro Route 1; Basic / Pro / Max Route 2): Account → Subscription → Cancel. Cancellation takes effect at the end of the current billing cycle (monthly or annual).
Organization / Enterprise plans: cancellation by your workspace administrator in admin settings, or by written notice in accordance with the Software Services Agreement or the Master Service Agreement / Order Form.
Where the SSA or MSA requires written notice (for example, sixty (60) days' notice of non-renewal), the SSA or MSA governs and prevails over this Policy in the event of conflict. Until cancellation takes effect, you continue to have access to the paid features for which you have paid. After cancellation, your account reverts to the corresponding free tier (Free Route 1 or Free Route 2) and the data-export and deletion mechanics in Section 8 of the Terms of Service apply.
3. Cancellation effect by plan
The following table summarises cancellation and refund treatment for each plan currently offered. The thirty (30)-day no-questions-asked refund window described in Section 4 applies in addition to the cancellation mechanics shown here.
Free — Route 1 (no AI) — Billing cadence: n/a; Cancellation effect: Cancel any time by deleting the account in Account → Settings.; Refund eligibility: No payment is taken, so no refund applies..
Free — Route 2 (with AI) — Billing cadence: n/a; Cancellation effect: Cancel any time by deleting the account. The one-time Companion grant is forfeited on deletion and does not refresh.; Refund eligibility: No payment is taken, so no refund applies.
Pro — Route 1 — Billing cadence: Monthly; Cancellation effect: Cancellation takes effect at the end of the current monthly cycle; access continues until then; account reverts to Free Route 1.; Refund eligibility: Full refund of the most recent charge within thirty (30) days under Section 4. After the 30-day window: no refund of the current month.
Pro — Route 1 — Billing cadence: Annual; Cancellation effect: Cancellation takes effect at the end of the current annual term; access continues until then; account reverts to Free Route 1.; Refund eligibility: Full refund of the most recent annual charge within thirty (30) days under Section 4. After the 30-day window: no pro-rata refund except under Sections 5 or 6.
Basic — Route 2 — Billing cadence: Monthly; Cancellation effect: Cancellation takes effect at the end of the current monthly cycle; access continues until then; unused Companion credits expire at end of cycle; account reverts to Free Route 2.; Refund eligibility: Full refund of the most recent charge within thirty (30) days under Section 4. After the 30-day window: no refund of the current month.
Basic — Route 2 — Billing cadence: Annual; Cancellation effect: Cancellation takes effect at the end of the current annual term; access continues until then; account reverts to Free Route 2.; Refund eligibility: Full refund of the most recent annual charge within thirty (30) days under Section 4. After the 30-day window: no pro-rata refund except under Sections 5 or 6.
Pro — Route 2 — Billing cadence: Monthly; Cancellation effect: Cancellation takes effect at the end of the current monthly cycle; access continues until then; unused Companion credits expire at end of cycle; account reverts to Free Route 2.; Refund eligibility: Full refund of the most recent charge within thirty (30) days under Section 4. After the 30-day window: no refund of the current month.
Pro — Route 2 — Billing cadence: Annual; Cancellation effect: Cancellation takes effect at the end of the current annual term; access continues until then; account reverts to Free Route 2.; Refund eligibility: Full refund of the most recent annual charge within thirty (30) days under Section 4. After the 30-day window: no pro-rata refund except under Sections 5 or 6.
Max — Route 2 — Billing cadence: Monthly; Cancellation effect: Cancellation takes effect at the end of the current monthly cycle; access continues until then; unused Companion credits expire at end of cycle; account reverts to Free Route 2.; Refund eligibility: Full refund of the most recent charge within thirty (30) days under Section 4. After the 30-day window: no refund of the current month.
Max — Route 2 — Billing cadence: Annual; Cancellation effect: Cancellation takes effect at the end of the current annual term; access continues until then; account reverts to Free Route 2.; Refund eligibility: Full refund of the most recent annual charge within thirty (30) days under Section 4. After the 30-day window: no pro-rata refund except under Sections 5 or 6.
4. Thirty-day no-questions-asked refund (all customers)
Skrib offers a thirty (30)-day no-questions-asked refund window from the date of any new paid subscription charge and from the date of each renewal charge. To request a refund within the window, contact contact@skrib.com from your account email (subject line: "Refund — [Order ID]") or use the in-product "Request refund" link in Account → Billing. Skrib will process the refund through Stripe to the original payment method within ten (10) business days of approval, with no questions asked and no fees deducted on Skrib's side.
Statutory rights are preserved.
If you are a consumer (a natural person acting outside any trade, business, craft, or profession) resident in the European Economic Area, the United Kingdom, or Switzerland, you have a separate statutory right of withdrawal under the EU Consumer Rights Directive (Directive 2011/83/EU, as amended) and analogous UK and Swiss laws. That statutory right is a fourteen (14)-day period from the date of purchase. Skrib's voluntary 30-day window meets and exceeds that statutory minimum; you may rely on whichever right is more favourable to you in your specific circumstances.
Where you have requested that the Service begin during the statutory withdrawal period and you have used the Service, you acknowledge and agree that you may be required to pay a proportionate amount for what has been provided to you up to the point of withdrawal, and that you lose the statutory right of withdrawal once the Service has been fully performed (where you have requested that performance begin during the withdrawal period and have acknowledged that you will lose the right). The 30-day no-questions-asked refund described in this Section 4 is offered without proportionate deduction.
Skrib makes the model EU/UK withdrawal form available on request from contact@skrib.com. This Section does not affect any other statutory rights you may have as a consumer that cannot be excluded by contract.
5. Skrib-caused refunds (outside the 30-day window)
If a paid subscription is materially affected by an issue attributable to Skrib, Skrib will issue a refund or service credit as follows, in addition to (and independent of) the 30-day window in Section 4:
Service Level Agreement credits — where the Skrib Platform fails to meet the applicable Uptime Commitment under the SLA at https://skrib.com/legal/sla, Customer may claim Service Credits as set out in the SLA. Service Credits are non-cash and apply to future invoices, except in the case of an Extended Outage termination.
Termination for Skrib's material breach — where you terminate a paid subscription for Skrib's uncured material breach in accordance with the Terms of Service, the SSA, or the MSA (as applicable), Skrib will refund pre-paid unused fees attributable to the period after termination, on a pro-rata basis.
Discontinuation of a paid feature — where Skrib discontinues a Service feature you are paying for and does not migrate you to a substantially similar replacement, Skrib will refund pre-paid unused fees attributable to the discontinued feature on a pro-rata basis.
Sub-processor objection termination — where you exercise the right to terminate under Section 3 of the Data Processing Addendum following an objection to a new sub-processor, Skrib will refund pre-paid unused fees attributable to the period after termination.
6. Mistaken charges
If you believe you have been charged in error (for example, double-billing, a charge after cancellation took effect, an incorrect tax amount, or an incorrect plan amount), please contact contact@skrib.com (subject line "Billing — [Order ID]") within sixty (60) days of the disputed charge. Skrib will investigate in good faith and, if the charge was made in error, refund the full amount within ten (10) business days of confirming the error. Please contact Skrib before filing a chargeback with your card issuer; filing a chargeback while a refund discussion is in progress may result in suspension of the affected account pending resolution.
7. Refund processing — Stripe mechanics
1. Initiation — Detail: Refund is initiated by Skrib once approved. Customer does not need to file a chargeback and is asked not to..
2. Processing — Detail: Stripe processes the refund. Card refunds typically appear in Customer's account within five (5) to ten (10) business days, depending on the issuing bank..
3. Currency — Detail: Refund is paid in the same currency that was charged. Skrib does not bear foreign-exchange differences arising from currency-conversion timing..
4. Bank-transfer refunds — Detail: For invoices paid by bank transfer (ACH / SEPA / SWIFT), refunds are made by bank transfer to the originating account. Customer is responsible for providing accurate bank details..
5. Notification — Detail: Customer receives an email confirmation from Skrib (and a separate email from Stripe) once the refund is processed..
6. Tax portion — Detail: Where Skrib has remitted VAT, GST, or US state sales tax to the relevant tax authority, the tax portion of the refund is processed in line with Stripe Tax's reconciliation cadence; the net amount refunded to Customer is unaffected..
7. Stripe fees — Detail: Skrib does not charge a fee for processing a refund. Stripe's processing fees on the original transaction are not returned to Skrib for refunds processed more than ninety (90) days after the original transaction; this affects Skrib's costs but not the amount refunded to Customer..
8. What is not refundable
Except as expressly set out in Sections 3, 4, 5, and 6 above, the following are not refundable:
Fees for periods that have already been used (for monthly plans, beyond the 30-day window).
Fees for the remainder of an annual term where you have cancelled mid-term other than (i) within the 30-day window, (ii) for Skrib's material breach, (iii) following an SLA Extended Outage, or (iv) following a sub-processor objection.
Already-consumed Companion credits (Route 2 plans).
Fees for Beta Features or other features designated "AS IS" / "AS AVAILABLE," except as expressly required by applicable law.
Fees attributable to misuse of the Services in violation of the Acceptable Use Policy.
Taxes (VAT, GST, US state sales tax) that Skrib has remitted to a taxing authority — Skrib will refund the tax portion only where the relevant tax authority refunds it to Skrib via Stripe Tax's reconciliation; the gross refund amount paid to Customer is unaffected.
9. Account closure and data
Cancellation does not by itself delete your account or your Customer Content. To request deletion of your account and Customer Content, follow the account-deletion flow in account settings or contact contact@skrib.com. The data-export and retention mechanics in Section 8 of the Terms of Service (or Section 8 of the SSA / Section 8 of the MSA) apply to terminated accounts, including the thirty (30)-day post-termination Customer Content export window.
10. Taxes — Stripe Tax
Prices shown at https://skrib.com/pricing are exclusive of applicable taxes. Stripe Tax calculates and adds the correct VAT, GST, or US state sales tax at checkout based on your billing location. The tax amount is shown to you before you confirm the purchase and appears as a separate line on the receipt that Stripe issues. Where applicable, Stripe Tax produces VAT-compliant invoices (including VAT number, where required and provided) and remits collected taxes to the relevant authorities on Skrib's behalf. Tax-related refunds are handled in accordance with Section 7, Step 6.
11. Currency and exchange-rate variation
Refunds are issued in the currency of the original charge. Skrib is not responsible for exchange-rate variation between the date of the original charge and the date of the refund, or for fees imposed by your card issuer or bank for currency conversion. Where Stripe presents prices in a currency other than USD at checkout (for example, EUR or GBP), the USD list price at https://skrib.com/pricing is converted by Stripe at the time of purchase using Stripe's then-current exchange rate.
12. Disputes
If you are dissatisfied with how a refund or cancellation has been handled, please escalate to contact@skrib.com (subject line "Billing escalation — [Order ID]"). Skrib will respond within ten (10) business days. If the matter remains unresolved, the dispute-resolution mechanics in the Terms of Service or the SSA / MSA (as applicable) apply. EU consumers also retain the right to use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
13. Changes to this Policy
Skrib may update this Policy from time to time. Material changes will be notified in accordance with Section 9.1 of the Terms of Service or the equivalent provision of the SSA or MSA. Where a change reduces refund or cancellation rights for an existing paid subscription, the change does not take effect for that subscription until its next renewal.
14. Contact
All cancellation and refund correspondence: contact@skrib.com. For self-serve cancellation, use account settings (Account → Subscription → Cancel).
Annex A — Plan-specific cancellation and refund schedule
This Annex reflects the plans live at Stripe launch (5 June 2026). Prices shown are exclusive of applicable taxes; Stripe Tax adds tax at checkout. Annual prices reflect a 33% discount versus the monthly equivalent. The 30-day no-questions-asked window in Section 4 applies to every paid plan listed; the 14-day statutory withdrawal column reflects the non-waivable EU/UK consumer right that runs in parallel.
Free Route 1 — Billing cadence: n/a; Cancellation effect: Delete account in Settings; Statutory withdrawal (EU/UK): n/a (no payment); Notes: No Companion features..
Free Route 2 — Billing cadence: n/a; Cancellation effect: Delete account in Settings; Statutory withdrawal (EU/UK): n/a (no payment); Notes: One-time Companion grant; not refilled..
Pro Route 1 — Billing cadence: Monthly / Annual; Cancellation effect: End of cycle / end of term; Statutory withdrawal (EU/UK): 14 days statutory + Skrib's 30-day promise;
Basic Route 2 — Billing cadence: Monthly / Annual; Cancellation effect: End of cycle / end of term; Statutory withdrawal (EU/UK): 14 days statutory + Skrib's 30-day promise;
Pro Route 2 — Billing cadence: Monthly / Annual; Cancellation effect: End of cycle / end of term; Statutory withdrawal (EU/UK): 14 days statutory + Skrib's 30-day promise;
Max Route 2 — Billing cadence: Monthly / Annual; Cancellation effect: End of cycle / end of term; Statutory withdrawal (EU/UK): 14 days statutory + Skrib's 30-day promise;
Org / Enterprise (SSA) — Billing cadence: Per Order Form; Cancellation effect: Per Order Form; Statutory withdrawal (EU/UK): Generally n/a (business buyers); Notes: See SSA..
Org / Enterprise (MSA) — Billing cadence: Per Order Form; Cancellation effect: Per MSA §8; Statutory withdrawal (EU/UK): Generally n/a (business buyers); Notes: See MSA..